Patient Information
Phoenix Urology
Phoenix Urology accepts most major insurances. We encourage all patients to confirm their insurance coverage prior to making an appointment with our practice.
Your insurance company may require you to pay a co-payment at the time of your appointment. If you are a self-pay patient you will be required to pay a $400 deposit towards your initial visit and each visit succeeding. You are fully responsible for payment of the co-pay, or self-pay deposit before any services are rendered.
For your convenience, the center accepts cash, cashier’s checks, Visa, Mastercard, Discover, American Express, and personal checks with proper identification.
We will file your insurance claims as an additional service for you. We do not determine the amount of coverage you will receive. Your insurance policy defines your limits of coverage. Any questions concerning your insurance benefits should be directed to your insurance representative.
Please contact the business office at any time if you have questions or concerns regarding the center’s charges, financial policy, or billing procedures.
Mercury Surgery Center
Mercury Surgery Center accepts most major insurances. We encourage all patients to confirm their insurance coverage prior to making an appointment with our practice.
Mercury Surgery Center’s fees cover the use of the facility only. It does not include the surgeon, anesthesia, or pathology. You will receive a separate bill for these services.
Your insurance company may have a deductible amount, co-insurance, and/or co-payment for outpatient surgery centers. These amounts are your financial responsibility. For that reason, we ask that your co-pay or remaining deductible be paid prior to or at the time of your surgery. Patients who do not have insurance coverage or those having cosmetic surgery are required to pay their fees in advance.
For your convenience, the center accepts cash, cashier’s checks, Visa, Mastercard, Discover, American Express, and personal checks with proper identification.
We will file your insurance claims as an additional service for you. We do not determine the amount of coverage you will receive. Your insurance policy defines your limits of coverage. Any questions concerning your insurance benefits should be directed to your insurance representative.
We realize that sometimes you may require special financial arrangements. In these instances, please call prior to your surgery to speak to the business office. Please understand that our office will not set up payment on co-pays or deductibles.
Please contact the business office at any time if you have questions or concerns regarding the center’s charges, financial policy, or billing procedures.
Phoenix Urology
Please bring your insurance card, photo identification (driver’s license, passport, military ID, non-driver ID), and referral (if necessary) to each physician visit. Your insurance company may also require you to pay a co-payment at the time of your appointment. If you are a self-pay patient you will be required to pay a $400 deposit towards your initial visit and each visit succeeding. You are fully responsible for payment of the co-pay, or self-pay deposit before any services are rendered.
On your initial or yearly visit please arrive 10 to 15 minutes early to complete or update necessary patient paperwork. Be prepared to share your medical history including your current list of medications (prescribed, over-the-counter, and supplements including herbs), allergies you may have to any medications, and a history of any medical issues and surgical procedures. This information will allow us to develop a treatment plan to meet your needs and coordinate with your present healthcare providers. To expedite this process you may print out and complete the patient forms in advance.
Mercury Surgery Center
We ask that you bring your current insurance coverage cards, and photo identification (driver’s license, passport, military ID, non-driver ID) with you to each surgical procedure.
Preparing for Surgery
Please read all information at least 2-3 days prior to your surgery. Lab and testing must be completed at least one week prior to surgery unless otherwise instructed. For women, if there is a possibility you are pregnant, please notify the physician or nurse immediately.
A day or two before surgery, one of the Center’s nurses will notify you of the time we expect you to arrive. We reserve the right to change the time of arrival initially given to you. Please do not hesitate to ask any questions regarding your surgery at that time.
Our staff will instruct you whether or not to take any current medications prior to your surgery. It is important to follow these instructions carefully. Failure to do so may result in rescheduling your surgery.
Leave all valuables at home, including watches, rings, jewelry, and money (except for financial obligation). DO bring glasses as there is material for you to read and sign prior to surgery. DO bring photo identification. All jewelry and contacts must be removed prior to surgery.
You will need to arrange for an adult to drive you home after surgery and stay with you overnight. You WILL NOT be allowed to drive yourself home.
Day of Surgery
Please arrive promptly at the time the nursing staff instructed you to arrive. If you are delayed, please call.
Please bring any co-pay or financial agreement, which the business office staff discussed with you prior to surgery. Also, bring a photo ID to help prevent identity theft.
Wear comfortable, loose-fitting clothing. The nursing staff will discuss any other clothing recommendations with you individually.
You will need to change into a gown, which we will provide. You will need to remove contact lenses, dentures, and any prostheses.
Please limit visitors to 2 persons due to limited waiting room space. We ask that one family member stay in the center during surgery for any immediate issues/concerns and talk with the physician.
Following Surgery
After surgery, you will be transported to the Recovery Area where nurses will closely monitor you until you are ready to go home.
When you are fully awake, your family will be notified of the approximate time of your discharge. Of course, the time of discharge will vary according to the type of surgery, but most patients are discharged 1 – 3 hours after surgery.
It is perfectly normal to feel discomfort at the surgical site. You may also experience some drowsiness or dizziness and/or nausea, depending on the surgery/anesthesia you received and your reaction to it.
At Home After Surgery
You and your caregiver will receive specific instructions for care at home. Should you have any questions regarding these instructions or if any problems arise, please feel free to contact the Center at any time.
For the first 24 hours following surgery, do not engage in strenuous activities. Do not drink any alcoholic beverages, drive, or make any critical decisions. Some procedures may limit your lifting, pushing, and pulling for as much as 6 weeks.
A nurse from the Center will call you within a day or two to check on how you are recovering at home.
We will ask you to complete a questionnaire about the care you received at the Center. Your comments will enable us to identify any problems and help us to continue to improve our services.
For more information, please visit Mercury Surgery Center, LLC.
Phoenix Urology’s Radiology Department is accredited by the American College of Radiology and is held to high standards of diagnostic accuracy and safety for our patients.
Please see below for prep information on a study your doctor has ordered.
- Renal Ultrasound – You can drink clear liquids prior to your exam.
- Spiral CT Scan – You cannot eat or drink for three (3) hours prior to your exam.
- CT Urogram – You can drink clear liquids up to four (4) hours prior to your exam.
- Contrast CT – You will be given two (2) bottles of barium, please drink one (1) bottle the evening before the exam and the second (2) bottle 1 hour prior to your exam. You can drink clear liquids up to four (4) hours prior to your exam.
If you would like more information regarding your exam, please visit radiologyinfo.org